000			00321nam a2200145Ia 4500
008			220105s9999 xx 000 0 und d
041			_aENGLISH
082			_a658.812
100			_a"Peelen, Ed."
245		0	_aCustomer Relationship Management
250			_n1
260			_bPearson
365			_b559.00
942			_cBK
999			_c209225 _d209225