000 00322nam a2200145Ia 4500
008 220105s9999 xx 000 0 und d
041 _aENGLISH
082 _a658.8
100 _a"Gronroos, Christian"
245 0 _aService Management and Marketing
250 _n3
260 _bWiley
365 _b399
942 _cBK
999 _c201595
_d201595